Frequently Asked Questions

Airport Access limo & car service, Are a Long Island limo service company providing luxury cars - Sedan, SUV , affordable Black car rides, professional, dependable, affordable, whether you are looking for car service from Long Island to JFK , LGA , Newark, Islip Airport, we promise to cater to your tastes.

Knowledge Base

Q1: How can I use Airport Access limo & car service to meet my transportation needs?

You can use the Request a Quote/Make a Reservation form to Request a Quote, choose vehicles, check availability, make reservations, and/or pay online.

Q2: What is the tipping/gratuity policy?

A 20% tip/gratuity is required.

Q3: How are bridge/highway/tunnel/other Tolls paid?

An All-Inclusive Toll Fee is denoted for many itineraries. If the customer pre-pays an All-Inclusive Toll Fee in advance, this will cover any and all tolls actually passed through during the itinerary. If the customer does not pre-pay an All-Inclusive Toll Fee in advance, the passenger will be responsible for paying for any and all tolls actually passed through during the itinerary, using CASH. NOTE: If you would like us to denote an "All-Inclusive Toll Fee" for your specific itinerary, just let us know.

Q4: What are the fees/policies for Extra Stops?

Here are our policies & fees for extra stops:
i. "Hourly" itineraries include unlimited unplanned extra stops, within the booked time period, free of charge. The driver is considered to be "On-Call".
ii. For all other itinerary types, including one-way and round trip itineraries:
a. Extra stops which you specifically mention when you fill out our online reservation form are considered "PLANNED". Such extra stops are INCLUDED in the rate quote which you receive from us by email.
b. Extra stops which you do NOT specifically mention when you fill out our online reservation form are considered "UNPLANNED".
For such extra stops:
1. The driver reserves the right to decline to make the extra stop.
2. The driver reserves the right to charge an extra fee for the extra stop.
3. The fee for the extra stop is due at the time the extra stop is requested.
4. Fees collected by drivers for unplanned extra stops are NOT considered a tip/gratuity.
5. The fee is left to the discretion of the driver, but is generally as follows, per half-hour period or portion thereof, spent making the unplanned extra stop: $25 (for Sedans, Private Minivans, and SUVs), or $50 (for Stretch Limos).

About Our Services

Q6: What are the fees/policies for lateness/tardiness by the customer?

You may be required to pay a WAITING FEE in order to receive service if you (A) take more than FORTY-FIVE (45) MINUTES to reach your driver from the time that your flight lands, or (B) are more than TEN (10) minutes late for your pickup from any non-airport location. The waiting fee is $50 for Economy or Luxury Sedans, Private Minivans, or SUVs, or $75 for Stretch Limousines, per one (1) hour or fraction thereof. If you are more than SIXTY (60) MINUTES LATE for your pickup, we reserve the right to CANCEL your pickup with NO REFUND. However, please attempt to contact us as we might be willing to give a partial refund in certain situations.

Q7: What is the Cancellation/Refund Policy?

If you contact us to cancel more than 24 hours in advance, you will be refunded any amount paid minus a cancellation fee. The cancellation fee is $50.00 if you reserved a Luxury or Economy Sedan, Private Minivan, or SUV, or $75.00 if you reserved a Stretch Limo. If you contact us to cancel less than 24 hours in advance, we reserve the right to give you NO REFUND. However, please contact us as we might be willing to give a partial refund in certain situations.

Q8: When can I book a pickup?

You can book your request at any time of the day. However, we strongly recommend that you book a minimum of 24 hours in advance.

Support Forum

Q9: When can I get picked up?

You can get picked up anytime. We operate 24/7.

Q10: What is the alcohol/ drug policy?

Alcohol consumption or posession is not permitted by ANYONE in the vehicle, if ANY of the passengers are under 21 years of age. Illegal drug consumption or posession by any passenger is not permitted. Breaking these terms is grounds for immediate termination of service for ALL passengers, with NO REFUND.

Q11: What if my question is not answered above?

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